Terms and conditions

Special conditions

The customer acknowledges having knowledge of the general conditions of sale of EXTROM sa (below).

However, the following special conditions apply to orders entrusted to us via our internet platform and are intended more specifically for non-professional customers.

PRICE
The sales prices indicated on our website are inclusive of Belgian VAT (21%).
Shipping costs are not included and are the responsibility of the customer.
PAYMENT
The items ordered are payable when ordering, before shipping.
Secure payment via our Paypal service, by credit cards or by bank transfer, at the customer’s choice.
EXPEDITION
The items ordered are shipped upon receipt of payment and are delivered within an indicative timeframe.24/48 hours for Benelux, 48/72 for France and 3 to 6 working days for other European countries.
items in stock are available unless sold in the meantime. Delivery times are given for information only: any delays in delivery cannot give rise to any compensation whatsoever. In other words, no compensation can be due for late delivery.
The customer cannot take advantage of this delay to refuse the sale.
RETRACTATION
The non-professional customer has the right to return the items ordered within a maximum period of 14 days from the date of delivery, unless otherwise stated in the catalog.
Returned goods, at the buyer’s expense, must be returned in their original condition.original packaging, in immaculate condition and with instructions for use if applicable,
The reimbursement of returned goods, in accordance with the above, will take place within8 days by bank transfer, to the account indicated by the customer.

General conditions of sale and delivery

1. GENERAL

1.1. The general conditions listed below apply to any order that is given to us and to any offer or delivery from our services. The buyer is supposed to know the terms of sale and delivery.

Any order implies on the part of the buyer the acceptance of the general conditions. The execution of the order is subject to these general conditions of SA EXTROM, to the express exclusion of the buyer’s general conditions, even if these are communicated subsequently. Any deviation from the general conditions will only be enforceable against EXTROM SA in the event of written and explicit acceptance by EXTROM SA.

The indications concerning weight, volume, power, price and other data, included in the catalog, in brochures or in offers are given only as an indication. They only become binding in the event of a written and express agreement concerning these data. Technical changes are possible. In the event of a change of shape or color, following a modernization or an evolution of the goods, we deliver the most recent model.

The goods are delivered in the packaging unit specified by us.The technical indications included in the most recent catalog cancel and replace all previous publications. These general conditions shall prevail over all other general conditions or older general conditions of SA EXTROM.

We are not responsible for any printing errors.

The order and the sales contract are exclusively subject to Belgian law, to the general conditions attached to this and, where applicable, to the special conditions provided on the front.

1.2. SA EXTROM reserves the right to refuse an order or to stop its execution for reasons of its own. In this case, the agent will not be able to assert any right to compensation and the order will be canceled. goods already delivered will nevertheless be invoiced. In the event that commercial or administrative concessions are withdrawn from SA EXTROM, the order will be canceled. The goods already delivered will nevertheless be invoiced.

All the facts of the prince and the circumstances such as the strike, the lock-out, the fire, the flood, the shortage of material or means of transport, the breakdown of machinery, etc … are to be considered as assumptions of “foreign cause” or “force majeure” when they have the effect of making impossible, delaying or making delivery difficult. SA EXTROM will have to establish neither the unpredictability and irresistibility of the circumstance, nor the impossibility of performance of the contract. However, EXTROM reserves the right to extend the period of execution of the contract by a period equal to the duration of the foreign cause or force majeure or to terminate the contract without obligation or liability on its part if these facts may compromise the execution of the order according to the terms provided.

1.3. Any cancellation of an order on the part of the buyer must be established in writing. It is only valid with written acceptance by SA EXTROM.

In the event of cancellation of a special manufacturing order, the buyer is liable for the full price of the order.

2. PRICE
2.1. Prices are in euros and are exclusive of VAT. They only bind us after written confirmation from us, with mention of the period of validity. If, after having placed an order, the buyer wishes a specific packaging, method of delivery or delivery time, and as far as we accept this, the costs thus incurred will be the sole responsibility of the buyer.
 
2.2. The prices charged are those given in the written confirmation of the order, unless the seller is forced to adapt them taking into account the evolution of his fixed and / or variable costs following a change in their structure (raw materials , wages, energy, unexpected increase in international exchange rates, …). In this case, the new price mentioned on the front of the invoice is applicable.
 
2.3. Even if the orders or contracts relate to different goods or elements, the order is considered as one and indivisible. Unless expressly agreed otherwise, a deposit of 50% of the price of the order must be paid in cash when ordering. The balance is payable in cash on delivery.
3. DELIVERY
Delivery is made at the risk and peril of the buyer even if the means of transport depends on the SA EXTROM, even if the supply takes place free. For orders less than € 500, shipping is billed. The free is made for any order over 500 €. Delivery is carriage paid, not unloaded, in Belgium and Luxembourg. We only deliver by packaging unit.
4. TERMS OF PAYMENT
4.1. Unless otherwise specified on the invoice, the amount is payable in cash at the registered office of SA EXTROM. The amount mentioned on the invoice must be paid net. Discount charges and bank charges are the buyer’s responsibility. Payments must be made to the accounts mentioned on the front of the invoice and must mention the customer and invoice numbers. 4.2. In the event of non-payment on the due date, the amount will be increased by a lump sum compensation of 15% of the amount of the invoice, with a minimum of € 250, which corresponds to the damage suffered by SA EXTROM as a result of the costs. administrative exposure, monitoring of debtors, unavailability of funds and others. In addition, default interest at the rate of 6% is due. These increases are due automatically, without prior notice, and remain due even in the event of late payment of the principal amount due. 4.3. The non-payment of a single invoice on the due date renders the balance of all the other invoices payable immediately and by operation of law, even for unmatured invoices. 4.4. Likewise, in the event of total or partial non-payment, the lump-sum indemnities and interest as mentioned in article 4.2. are due. 4.5. The issue and / or acceptance of bills of exchange, or other negotiable instruments, does not imply novation and does not constitute a departure from terms and conditions. 4.6. Notwithstanding the content of Articles 7.1. and 7.2. and in the event of a dispute, the invoices must be protested within a week after receipt.
5. TRANSFER OF OWNERSHIP
The goods remain our property until full payment of the principal, interest, costs and accessories. Until the day of full payment, the buyer bears the risks of any damage to the goods or that they may cause.
In addition, the seller expressly reserves the right to file the deed recording the sale in order to benefit from the seller’s privilege provided for by article 20.5 ° of the Law on Privileges and Mortgages of December 16, 1851.
The buyer is expected to know and accept the provisions of section 101 of the Bankruptcy Act. These provide for the suspension of the transfer of ownership until the moment of full payment to the seller and the right for the seller to claim the restitution of the unpaid goods.
 
6. DELIVERY TIMES
The deadlines are given for information only and do not commit us in any way. Delays in delivery do not entitle the buyer to refuse delivery of the goods, to cancel the sale, to claim compensation or to request the resolution of the agreement.
Express shipments, taxi post shipments are made at the express request of the customer and at his expense.
7. RETURN GOODS
7.1. The buyer is obliged to take delivery of the goods immediately and to check them. In the event of non-conformity of the products received, the buyer can return them to SA EXTROM on condition that the following rule is followed to the letter: the buyer must inform us of any type of non-conformity, except for hidden defects, in writing and within 48 hours. In this case, the goods must remain in the state in which they were at the time of the finding of the non-conformity. For a perfect follow-up of a file, we absolutely need the following documents: – original dispatch note; – a written declaration from the buyer concerning the non-conformity 7.2. Hidden defects can only give right to compensation if they are investigated with the required speed and within a reasonable time and communicated by registered letter to SA EXTROM within 48 hours of their discovery, and no later than 1 month afterwards. the delivery. It is expressly stipulated that the goods cannot be handled in the meantime.
8. CLAIMS, GUARANTEES
Only written complaints are accepted within 48 hours of delivery. Our warranty does not cover the consequences of normal wear, abnormal wear, poor maintenance or improper handling. The lodging of a complaint in no way exempts the buyer from his payment obligation.
9. GUARANTEES
If the seller’s confidence in the buyer’s financial capacity is undermined by acts of judicial execution against the buyer and / or other demonstrable events which cast doubt on and / or preclude proper performance by the buyer of his obligations, the seller reserves the right to request unconditional cash payment from the buyer.
10. RIGHT OF RETURN
All requests must reach us within 8 days of receipt of the goods. Items can only be returned if they have not been used and are in their original packaging. Special, made-to-measure or non-catalog products will never be taken back. Upon receipt of the goods, a credit note will be issued.
11. DISPUTES
Belgian law is applicable. In the event of litigation, only the Courts of Liège are competent. EXTROM SA Rue du Charbonnage 11 B 4020 WANDRE – LIEGE